GET YOUR MESSAGES DELIVERED INSTANTLY

Interactive Voice Response

WEB BASED MESSAGING SOLUTIONS MADE SIMPLE, FAST AND RELIABLE

Interactive voice response (IVR) is a technology that allows callers to interact with the contact center system by using voice and DTMF (Dual-Tone-Multi-Frequency) inputs, which are basically telephone keypad inputs.

VoiceGate’s IVR allows customers to interact with the contact center services through pre-recorded voice prompts and menuflows via telephone keypads or speech recognition. Through our IVR platform, customers can service their own requests by following the IVR dialogue.

11 FEATURES

Our Interactive IVR allows customers to interact with the contact center services easily.

IMPROVEMENT IN PERFORMANCE

Through our IVR platform, customers can service their own requests by following the IVR dialogue.

Features

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  • Customizable
  • Dynamic Channel Allocation
  • Graphical User Interface
  • In-Built Call Flow Designer
  • Multi Channel &Language Support
  • Multi Process
  • Multi Tasking
  • On-line Activity Monitor
  • Speech Recognition
  • Text-To-Speech Engine
  • Tone analyzer
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