Enhance Customer Interactions
with World Class
Contact Center Solutions (CCS)
solution designed to enhance customer experience, boost agent efficiency,
and optimize operations.
Seamless. Scalable. Smart. VoiceGate CCS is an Omni-Channel, contact center solution designed to enhance customer experience, boost agent efficiency, and optimize operations.
99.9 %
Up time
40 %
Cost Savings
3x
User Engagement
About the VoiceGate CCS
VoiceGate Contact Centre Solution (CCS) is an all-in-one Omni-Channel Contact Center Solution for businesses, offering features like remote working, analytics, CRM integration, call recording, and live monitoring. It enhances customer engagement, ensures first-call resolution, reduces training time, and boosts performance, preparing businesses for future demands.
What features does a VoiceGate CCS have?
Remote Working
Enable agents to work anytime, anywhere.
Omni Channel integration
Manage calls, emails, SMS, WhatsApp, social media, and live chat from a single dashboard.
Voice Analytics
Provides insights into customer interactions for better decision-making.
Integration & Customization
Seamlessly integrates with third-party tools and offers tailored CRM solutions to meet unique business needs.
Live & Quality Monitoring
Enables supervisors to oversee interactions in real time and ensure service standards are consistently met.
API & Plug-ins
Custom APIs enable limitless customization, optimizing workforce use and significantly reducing costs.
Record Screen and Voice
Automatically record screen and voice for training, quality assurance, or conflict resolution.
Business Scalability
Designed for businesses of all sizes, VoiceGate ensures scalability to meet current demands while preparing for future growth.
Automatic Call Distribution
Automatic Call Distribution (ACD) supports policy, skill, time, and data-based routing to connect callers.
Benefits that give Flexibility to you!
Information Management
Offers a unified interface for seamless access to all inbound and outbound contact center data, ensuring streamlined workflows and enhanced productivity.
Telephony Integration
Fully compatible with all types of Telephony systems, ensuring smooth configuration and effortless integration.
Customizable User Experience
Designed to provide unparalleled flexibility, enabling process owners, agents, and supervisors to tailor the solution to meet their specific preferences and operational needs.
Advanced Call Handling
Elevates caller experience with features like intelligent call queuing, real-time updates on expected wait times and queue positions, voicemail support, and callback options. Significantly reduces wait times and ensures efficient call management.
Scalable and Reliable
Built to handle growing demands with a robust, scalable architecture that adapts to the evolving needs of your contact center.
Why Leading Businesses Trust
VoiceGate
Customized Solutions
Tailored communication tools designed to fit your specific needs.
Seamless Integrations
Easily integrates with your existing technology for smooth workflows.
Rapid Deployment
Solutions delivered quickly to keep your business ahead.
Industry-Ready Expertise
Proven solutions trusted across BFSI, healthcare, hospitality, manufacturing, and more.
Trusted by Multiple
Corporates
We're Here for You, 24/7
Our dedicated support team is available round-the-clock to ensure your
queries are addressed promptly.
Quick 24×7 support
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