CTI Application
Seamless Communication
with Computer Telephony
Integration
and business tools. CTI (Computer Telephony Integration) enables click-to-call,
automatic call logging, screen pop-ups, and real-time analytics, improving
efficiency, customer interactions, and agent productivity.
Enhance your business communication by integrating telephony with your CRM and
business tools. CTI (Computer Telephony Integration) enables click-to-call, automatic call logging, screen pop-ups, and real-time analytics, improving efficiency, customer interactions, and agent productivity.
What is CTI Application?
A CTI (Computer Telephony Integration) application is a technology that connects your phone system with computers, enabling seamless communication and automation. It allows businesses to handle calls directly from a computer interface, offering features like click-to-call, call routing, screen pop-ups with customer details, call recording, and analytics. CTI enhances customer interactions, improves agent productivity, and streamlines business communication by integrating with CRM and other enterprise applications.
Key Features of CTI Application
Seamless communication, reduced costs, and enhanced flexibility—all in one solution.
Click-to-Call
Enable your agents to initiate calls with just a single click from your CRM, helpdesk, or any business application. Reduce dialing errors and increase efficiency by eliminating manual number input.
Screen Pop-ups
When a call is received, CTI fetches relevant customer information from your CRM and displays it on the agent’s screen before answering, allowing for a personalized and informed conversation.
CRM Integration
Sync real-time call data with your CRM, helpdesk, or ERP systems. Get automatic updates, log call activities, and store call notes directly within your business applications.
Call Recording & Logs
Keep a complete history of customer interactions with call recordings and logs. Review conversations for quality assurance, compliance, and training purposes.
Enhance Productivity & Customer Experience with CTI
🔹Improved Call Efficiency & Reduced Wait Time
🔹Personalized Customer Experience
🔹Enhanced Agent Productivity
🔹Seamless Business Integration
How It Works – Simplified Communication with CTI Application
1
Call Initiation
A customer call is received and instantly identified by the CTI system, fetching relevant details from the database.
2
Real-Time Data Access
Based on predefined rules, calls are directed to the most suitable agent, ensuring faster resolutions.
3
Automated Workflows
CTI automates repetitive tasks like call logging, ticket creation, and note-taking, boosting efficiency.
4
Post-Call Actions & Insights
After the call, agents can add notes, schedule follow-ups, and analyze call data for continuous improvement.
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